Privacy policy

Responsible body in terms of data protection laws is:

Owner:
© Hotel Traubenheim GmbH
Gesetzlicher Vertreter: Stephan Jäger
39019 Dorf Tirol, Bozen, Italien
Segenbühelstraße 8
MwSt. / P. IVA IT00682560214
CIN: IT021101A1MNBA7338
+39 0473 923542
info@traubenheim.it

Collecting general information

When you access our website, information of a general nature is automatically recorded. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information that does not allow conclusions about your person. This information is technically necessary to correctly deliver the contents of web pages requested by you and is mandatory when using the internet. Anonymous information of this kind is statistically evaluated by us, in order to optimize our Internet appearance and the technology behind it.

Cookies

Like many other websites, so we use so-called "cookies". Cookies are small text files that are downloaded from a website server to your hard drive. This automatically gives us certain data, such as IP address, browser used, operating system from your computer and your connection to the Internet.

Cookies can not be used to launch or transfer viruses to a computer. Based on the information contained in cookies, we can make it easy to navigate and enable the correct display of our websites.

In no case, the data collected by us wants to be published on a third party or a link with personal data will be established without your consent.

Of course, you can view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via the settings of your browser. Please use the help features of your internet browser to find out how to change these settings. If you have disabled the use of cookies.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.

Contact form

Personal data that you submit electronically to us on this website, such as name, e-mail address, address or other personal information in the course of submitting a form or comments in the blog, will be provided by us together with the time and the IP address. Address used only for the specified purpose, kept safe and not disclosed to third parties.

We only use your personal data for communication with those visitors who expressly request contact and for the handling of the services and products offered on this website. We will not disclose your personal information without consent, but we can not rule out that this information will be seen in the event of unlawful behavior.

If you send us personal information by e-mail - outside this website - we can not guarantee secure transmission and protection of your data. We recommend that you never send confidential data by e-mail.

Rights according to the General Data Protection Regulation

According to the provisions of the GDPR and the Austrian Data Protection Act (DSG), you have the following rights in principle:

• Right to correction (Article 16 GDPR)
• Right to cancellation ("Right to be forgotten") (Article 17 GDPR)
• Right to restriction of processing (Article 18 GDPR)
• Right to a notification - Obligation to notify in connection with the correction or deletion of personal data or limitation of processing (Article 19 GDPR)
• Right to data portability (Article 20 GDPR)
• Right of objection (Article 21 GDPR)
• Right not to be subjected to a decision based solely on automated processing - including profiling - (Article 22 GDPR)

If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority, which in Austria is the data protection authority whose website you can find at https://www.data-protection-authority.gv.at/.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (following: Google). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will be shortened by Google within member states of the European Union or in other signatory states of the Agreement on the European Economic Area before. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link Browser add-on to deactivate Google Analytics.

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. This will install an opt-out cookie on your device. This will prevent Google Analytics from tracking this website and this browser in the future as long as the cookie remains installed in your browser.

Einsatz von Matomo

On this website, using the web analysis service software Matomo (www.matomo.org), a service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, ("Mataomo") based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes pursuant to Art. 6 para. 1 lit. f DSGVO data collected and stored. From this data, pseudonymised usage profiles can be created and evaluated for the same purpose. Cookies can be used. Cookies are small text files stored locally in the cache of the site visitor's Internet browser. The cookies enable, among other things, the recognition of the Internet browser. The data collected by Matomo Technology (including your pseudonymized IP address) will be processed on our servers. The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor to this web site and is not merged with personal data about the bearer of the pseudonym. If you do not agree with the storage and evaluation of this data from your visit, then you can object to the storage and use of the following at any time by mouse click. In this case, a so-called opt-out cookie is stored in your browser, with the result that Matomo does not collect any session data. Please note that the complete deletion of your cookies will result in the opt-out cookie being deleted as well and possibly re-activated by you.

Using Script Libraries (Google Webfonts)

In order to render our content correctly and graphically appealing across browsers, we use script libraries and font libraries on this website, such as: Google Webfonts (https://www.google.com/webfonts/). Google web fonts are transferred to the cache of your browser to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font.

The call of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - but currently also unclear whether and if so for what purposes - that operators of such libraries collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Using Google Maps

This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of map features by visitors. For more information about Google's data processing, please refer to the Google Privacy Notice. There you can also change your personal privacy settings in the privacy center.

For detailed instructions on how to manage your own data related to Google products, click here.

Embedded YouTube Videos

On some of our websites we embed Youtube videos. The corresponding plug-ins are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plug-in, it will connect to Youtube's servers. Youtube will be informed which pages you visit. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. This can be prevented by logging out of your Youtube account beforehand.

If a Youtube video is started, the provider uses cookies that collect information about user behavior.

Anyone who has disabled the storage of cookies for the Google Ad program will not have to expect such cookies when watching YouTube videos. Youtube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.

For more information on data protection at "Youtube", see the privacy policy of the provider at: https://www.google.de/intl/en/policies/privacy/

Google AdWords

Our website uses Google Conversion Tracking. If you have reached our website via an advertisement sent by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google-served ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

If you do not want to participate in the tracking, you can refuse the required setting of a cookie - for example via a browser setting that generally disables the automatic setting of cookies or sets your browser to block cookies from the domain "googleleadservices.com".

Please note that you can not delete the opt-out cookies as long as you do not want to record measurement data. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

ADDITIVE online marketing

In addition to our website, we also operate optimized sales landing pages. We use common cloud services and CRM systems as well as software from ADDITIVE OHG, 39011 Lana (BZ), Italy ("ADDITIVE") to process your inquiry, booking, order, activation, registration or other transmission of a form on such a landing page and to store and save your data. These services and systems are used to process and store your data, at least in part, outside the EU or EEA. The appropriate level of data protection results from an adequacy decision of the European Commission ("Privacy Shield") or from the order processing agreements concluded with the respective companies.

Our landing pages use functions of the web analysis service Google Analytics from Google Inc ("Google"). Cookies are used for this purpose, which make it possible to analyze the use of the website by its users. The information generated in this way is transferred to the provider's server and stored there. You can prevent this by setting up your browser so that no cookies are stored or you are informed about the setting of cookies and only allow this in individual cases.

Your IP address is recorded but immediately anonymized (e.g. by deleting the last 8 bits). This means that only a rough localization is possible.

The relationship with the web analytics provider Google is based on the European Commission's adequacy decision (in the case of the USA: "Privacy Shield").

You can prevent the storage of cookies by selecting the appropriate settings in your browser software. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the online offer and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Our landing pages also use ADDITIVE functions for cross-channel recording of the use of our websites as well as marketing and sales measures such as landing pages, newsletters and social media presences.

ADDITIVE has insight into the data collected using Google Analytics. This data is not used for purposes other than analyzing the use of our websites and evaluating our marketing and sales measures.

Data processing is carried out on the basis of the legal provisions of Art. 6 para. 1 lit. f (legitimate interest) of the GDPR.

Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website by analyzing the use of our website as well as sales and marketing measures.

In addition, our landing pages use remarketing functions of Google Inc ("Google") and Facebook Inc ("Facebook"). The fact that you have visited this website is transmitted to Facebook and Google. These functions are used to present interest-based advertisements to visitors to the landing pages in the Google advertising network or on the social network Facebook and Instagram.

Data processing in connection with these remarketing functions is carried out on the basis of the legal provisions of Art. 6 para. 1 lit a (consent) of the GDPR.

You will be informed about the use of cookies for these remarketing functions by means of a banner when you visit our landing pages. By continuing to use the website or by clicking on the corresponding button, you consent to its use. You can revoke your consent at any time by calling up the page with the cookie information on the respective landing page and rejecting the use of cookies in the banner that appears.

ADDITIVE+ LANDINGPAGE - Online marketing and landing pages

In addition to our website, we also operate optimized sales landing pages in the area of online hotel marketing. We use common cloud services and CRM systems as well as software from ADDITIVE GmbH, 39011 Lana (BZ), Italy ("ADDITIVE"), our hotel marketing agency, to process your inquiry, booking, order, activation, registration or other transmission of a form on such a landing page and to store and save your data. The appropriate level of data protection is determined by the data processing agreements concluded with the respective companies.

Our landing pages use functions of the web analysis service Google Analytics from Google Inc ("Google"). Google Analytics makes it possible to analyze the use of the website by its users. The information generated about your user behavior is transferred to the provider's server and stored there.

Your IP address is recorded but immediately anonymized (e.g. by deleting the last 8 bits). This means that only a rough localization is possible.

You can prevent the transfer of data relating to your use of the online offer to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:

https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has insight into the data collected by Google Analytics. This data is not used for purposes other than analyzing the use of our websites and evaluating our marketing and sales measures.

Our websites and landing pages also use ADDITIVE functions for cross-channel recording of the use of our websites and marketing and sales measures such as landing pages, newsletters and social media presences. Information about your visits and submitted forms on our websites is also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

Data processing is carried out on the basis of the legal provisions of Art. 6 para. 1 lit. f (legitimate interest) of the GDPR.

Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website by analyzing the use of our website as well as sales and marketing measures.

In addition, our landing pages and our website use remarketing functions of Google Inc ("Google") and Meta Platforms Inc ("Meta"). Meta and Google are informed that you have visited this website. These functions are used to present interest-based advertisements to visitors to the landing pages in Google's advertising network or on the social network Facebook and Instagram.

Data processing in connection with these remarketing functions is carried out on the basis of the legal provisions of Art. 6 para. 1 lit a (consent) of the GDPR.

You will be informed about the use of cookies for these remarketing functions by means of a banner when you visit our landing pages. By continuing to use the website or by clicking on the corresponding button, you consent to its use. You can revoke your consent at any time by calling up the page with the cookie information on the respective landing page and rejecting the use of cookies in the banner that appears.

ADDITIVE+ MARKETING AUTOMATION - Direct marketing

To increase customer loyalty and to sell services and additional services, we use hotel marketing automation software from ADDITIVE GmbH, 39011 Lana (BZ), Italy ("ADDITIVE") in the area of marketing and sales automation for hotels. Data that we collect and process in connection with your inquiry, booking, order, activation, registration or other transmission of a form on the website is analyzed and used to automatically provide you with offers for services and additional services via ADDITIVE+ MARKETING AUTOMATION. The appropriate level of data protection is determined by the concluded order processing agreement.

You can object to the use of your data for this purpose at any time via the unsubscribe link in the respective message.

Data processing is carried out on the basis of the legal provisions of Art. 6 para. 1 lit. f (legitimate interest) of the GDPR.

Our concern within the meaning of the GDPR (legitimate interest) is the avoidance of disadvantages compared to our competitors, the improvement of our brand awareness and the maximization of our economic success through the best possible sales use of the contacts gained.

ADDITIVE+ VOUCHERS

You have the option of purchasing vouchers via our website using an online voucher system. For processing

Your rights to information, correction, suspension, cancellation and opposition

You have the right to receive information about your personal data stored by us at any time. Likewise, you have the right to correction, blocking or, apart from the prescribed data storage for business transactions, deletion of your personal data. Please contact our data protection officer. The contact details can be found at the bottom.

For a data lock to be taken into account at all times, these data must be stored in a lock file for control purposes. You can also request the deletion of the data, as long as there is no legal archiving obligation. As far as such an obligation exists, we lock your data on request.

You can make changes or revoke your consent by notifying us with effect for the future.

Change of our privacy policy

We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as: For example, when introducing new services. Your new visit will be subject to the new privacy policy.

Questions to the data protection officer

If you have questions about data protection, please send us an e-mail.